Hit a problem, have a feature idea, or want to talk about agency / white-label partnership? We take every piece of feedback seriously.
support@soujian.example
(placeholder email; replaced before launch)
Submit directly from "Me → Help & Feedback" in the app; include your diagnosis task ID to speed up troubleshooting.
For agency white-label, bulk credits and managed-service partnerships, email us with "Partnership" in the subject.
Usually within one business day. For diagnosis-related questions, please include the task ID.
It depends on the size of the question matrix and how many platforms you select. You can track progress in the app while a task runs; once it's done, the report is ready to view and export.
Check that your plan tier includes white-label, and that you uploaded the logo before exporting. If it still fails, email us the task ID and a screenshot and we'll help.
By actual usage: 1 credit = ¥0.10, mapped to real compute cost. Diagnosis, re-tests and report generation are billed by what you actually use; you can see the breakdown in the app.
In monitoring settings you can turn off re-tests or adjust thresholds; SMS / voice channels are opt-in, and you can withdraw consent at any time.
Reports include verbatim excerpts of the AI's real answers so you can check each one. We use real Q&A sampling only — never faked or fabricated. If you disagree with a judgment, send it to us for review.